We support a wide range of server brands including HP (ProLiant, Integrity, HP 9000), Dell (PowerEdge Tower, Rack, Blade), IBM (P-Series, Blade Center, AS 400, RS 6000), Sun/Oracle (x86, M-Series, T-Series), Fujitsu (Primergy, SPARC), Cisco (Blade, Rack, Storage), Lenovo (X Series), and Huawei (RH Intel-based servers). Our Level 3 experts ensure continuous functionality across X86, Unix, Linux, and high-end computing systems.

Afrimax delivers tailored solutions within 72 hours directly to your doorstep. We maintain dedicated buffer stock for our customers and have an extensive inventory of pre-owned and refurbished equipment. Our dispatch process includes checking SLA commitments, part availability, and engineer availability to ensure the fastest possible resolution.

We offer four SLA tiers: Bronze (9/5 coverage, NBD action plan, 2BD on-site), Silver (24/7/365 coverage, 3 hrs action plan, 8 hrs on-site), Gold (24/7/365 coverage, 1 hr action plan, 4 hrs on-site), and Platinum (24/7/365 coverage, 30 min action plan, 2 hrs on-site). All SLAs include customized support, yearly cost reduction, dedicated buffer stock, repair time commitments, and 24/7 help desk access.

Yes, Afrimax specializes in extending the useful life of IT hardware well beyond OEM support timelines. We can support equipment for 15-20 years, helping you avoid unnecessary hardware refreshes. Our approach focuses on stable equipment and software, avoiding the administrative hassle of frequent upgrades while maintaining reliable performance.

Our call flow process begins with customer interaction via email, online portal, or telephone, routed to our 24/7 Help Desk. We collect serial numbers, contract details, and problem descriptions, then assign a ticket in our CRM. Our team collects logs, assigns an engineer, performs analysis (checking SLA, identifying faulty parts, determining required work), dispatches parts and engineers, conducts on-site intervention, requests ticket closure, and finally collects customer feedback.

Soft destruction is a software-based data erasure process that overwrites data on hard drives, SSDs, mobiles, and data containers in such a way that old data cannot be retrieved. Our erasure methodology ensures that any type of data, including LUNs from any virtual or physical equipment, is completely erased to sanitize all your IT assets.

Afrimax uses state-of-the-art technology to physically destroy data containers. This includes mobile phones, USB drives, tape drives, hard disks, and computer components. Physical destruction ensures that data is irrecoverable, providing the highest level of security for sensitive information.

Yes, Afrimax provides secure IT equipment recycling as part of our environmental responsibility. We ensure IT equipment is not dumped irresponsibly in deserts or seas. With our vast global partner network and own IT recycling plant, we assist customers in environmentally friendly disposal of old equipment.

Afrimax analyzes the usability and capacity of your IT equipment and offers value for purchasing it, especially if we intend to reuse the items to serve our customers. This buyback program helps you recover value from old assets while ensuring responsible disposal or refurbishment.

Afrimax ensures that all our data disposal services are designed to alleviate risks and maintain the confidentiality of our customers' data. It is of utmost importance to us that we find, provide, and implement solutions that ensure data protection for your business throughout the entire disposal process.

Our implementation process includes: Purchase Order (collecting logs, verifying serial numbers, checking data), Site Audit (environment verification, config review, MTBF analysis), Buffer Stock (sizing spare parts, purchasing, dispatching to local warehouse), Buffer Definition (allocating to contract), and Kick Off SLA (dummy ticket test, onsite intervention test). This ensures a smooth transition and readiness from day one.

Afrimax maintains dedicated buffer stock for each customer contract. We size spare parts based on your equipment inventory, purchase and refurbish manufacturer-specific components, and dispatch them to local warehouses. This ensures rapid part availability and minimizes downtime. Our stock includes high-quality refurbished servers, storage, networking equipment, and tape libraries ready for immediate shipment.

Afrimax offers four service tiers: Remote Support (24/7 help desk, troubleshooting, action plan, reporting), Remote Support + Spares (includes spare parts provision), Full On-Site Support (complete coverage with on-site inventory and SLA commitment), and Time & Material (flexible, pay-as-you-go option). Each tier can be customized to meet your specific requirements.

Yes, Afrimax specializes in customized SLAs tailored to your exact requirements. Unlike OEMs, we offer flexible coverage options, yearly cost reduction plans, dedicated buffer stock, repair time commitments, on-site support, and technical training workshops. Our SLAs are designed to be cost-effective while maintaining the highest service standards.

Afrimax extends hardware useful life to 15-20 years compared to OEM cycles, offers 50% lower costs, provides multi-brand support with a single point of contact (SPOC), supports EOL/EOSL equipment, maintains dedicated buffer stock, and offers customized SLAs. We focus on stable, proven equipment rather than forcing unnecessary upgrades. Our call flow process ensures rapid response with 24/7 help desk, ticket assignment, log collection, analysis, dispatch, and customer feedback.