Afrimax Support privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit, request a quote, register, or engage services fromhttps://afrimax-support.co.za
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual pages you view, what websites or search terms referred you to the Site, and how you interact with the Site. We call this automatically-collected information "Device Information."
When you request a quote or engage our services through the Site, we collect information such as your name, email address, company name, billing address, service requirements, and any other relevant data necessary to process your request and provide our third-party maintenance services.
How we use your personal information
We use the collected information to:
- Process your service requests, quotes, and generate contracts
- Communicate with you regarding your IT infrastructure support needs
- Screen for potential fraud or risks
- Provide you with information or promotions related to our maintenance services, when aligned with your preferences
We use the collected Device Information to:
- Improve and optimize the Site experience
- Analyze customer interactions for performance tracking
- Screen for potential risk and fraud
Sharing your personal information
We share your Personal Information with trusted third-party service providers to help us operate effectively:
- Google Analytics: To understand customer interactions and optimize experience (Learn more: Google Privacy Policy)
- Payment processors (PayPal, Stripe) for billing transactions
- Logistics partners for spare parts and equipment dispatch
Your rights
If you are a resident of the European Economic Area (EEA) or South Africa (POPIA):
- You have the right to access, update, or delete your personal information.
- If you wish to exercise these rights, please contact us at contact@afrimax-support.co.za
Do not track
Please note, we do not alter our Site data collection practices when we detect a "Do Not Track" signal from your browser.
Data retention
We will retain your information for our records for the duration of your contract and as required by applicable law, unless you ask us to delete this information.
Minors
Our Site is not intended for individuals under the age of 18.
Changes
We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons.